Next-Generation Customer Care and Digital Engagement Tools
With Octopus' suite of carrier-grade customer engagement tools, businesses, enterprises and mobile operators can rethink the way a contact center can be used. With full, Interactive Multi-media Messaging, Conversational Commerce, and complete Pre and Post-Sales Loyalty Programs, now you can drive new revenue, reduce operational costs, keep customers engaged, and reduce churn. Octopus is designed for simple integration into existing mobile apps via our white-labeled Software Defined Kit (SDK).
Next-Generation Customer Care
Octopus' delivers a complete customer care solution with two-way Interactive Multi-media Messaging that supports video, graphics, web links and contextual customer intelligence – transforming traditional call centers into meaningful and rewarding customer experiences. No more dial and wait...
Octopus builds new revenue with it's new digital marketplace, designed to bring brand partners into the conversation. Each participating partner gets its own brand channel and complete back-end marketing tools to share promotions, coupons and special offers which customers can choose to follow or discover through use of the operators application. Customer Care representatives can incorporate these channels directly into their communication with customers, sweetening the deal for all.
The Octopus platform enables true conversational commerce – the ability to deliver relevant, contextual offers and complete transactions – while never leaving the chat thread.
LAUNCHING SEPTEMBER 2018